You want to know why you can't see consrcclient.log file in some machines.
consrcclient.exe deletes the log files older than 5 days. If this is not the case, please check
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SupportSoft\RemoteAssist\LogPath registry values.
- Set LogLevel to 100 if it has a different value.
- Value should be Dword - Decimal type