Overview

It may not be possible to process transactions in a till because the touch screen is frozen and is not working.

Solution

In most cases, doing one of the following can resolve the issue:

• Restart the till.
• Check the cables from the till to the monitor and make sure they are properly seated.
• Unplug and re-plug the USB power cable from the screen.

If the issue persists, please reach out to the support team with the following information:

• Store Name
• Store Address
• Store Contact Number
• Store Manager's Name
• Hardware Product

<supportagent>

Refer to the following article to log a ticket with Esteem: Logging a Ticket with Esteem for Prologic Hardware Issues 

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