It may not be possible to process transactions in a till because the touch screen is frozen and is not working.
In most cases, doing one of the following can resolve the issue:
- Restart the till.
- Check the cables from the till to the monitor and make sure they are properly seated.
- Unplug and re-plug the USB power cable from the screen.
If the issue persists, please reach out to the support team with the following information:
- Store Name
- Store Address
- Store Contact Number
- Store Manager's Name
- Hardware Product
Refer to the following article to log a ticket with Esteem: Logging a Ticket with Esteem for Prologic Hardware Issues