Avolin is one of the largest brands in Central Support. Support agents aim to focus on customer success by delivering the right solutions for product-specific industry workflows.
This article provides more information on how tickets are handled when an Avolin issue is reported, along with steps on navigating the Avolin Support Portal.
Table of Contents
Logging in to the Support Portal
Before anything else, you have to gain access to the Avolin Support Portal by going through the login page. Follow the steps from this article to either log in or retrieve your password (for first-time users).
If you forgot your login credentials, you will have to reset your password.
After you log in to the Avolin Support Portal, the first page will be the Support Landing page. Select a product from here.
Searching and Exploring the Knowledgebase
Right after selecting a product, you will see the product's landing page. It is where you can search or explore the Avolin Knowledgebase for answers to the most frequently asked questions.
Submitting a Request
If you cannot find a solution from the Avolin Knowledgebase, you can launch a ticket and send it to the Avolin Support Team. Follow the steps from Submitting a Request so an agent can assist you with your issue.
Contacting Support via Phone
If you immediately need assistance, such as for urgent organization-wide issues, you can directly contact Avolin Phone Support. Follow the steps from Contacting Support via Phone to reach an agent from the Phone Support List.
Navigating the Support Portal Dashboard
To check your ticket status, view pending tickets or go through tickets where you are copied, check the My Dashboard page. For more information, read Navigating the Support Portal Dashboard.
Classifying Types of Ticket Status
For more information on the Avolin ticket lifecycle, read the article Types of Ticket Status. It describes the changes to your ticket, from the moment you send a request until it is either solved or awaiting your response.