Avolin is one of the largest brands in Central Support. Support agents aim to focus on customer success by delivering the right solutions for product-specific industry workflows.
This article provides information and relevant links to solution articles describing how tickets are handled when an Avolin issue is reported, including the steps in navigating the Avolin Support Portal.
Logging in to the Support Portal
Before anything else, you have to gain access to the Avolin Support Portal. To login or retrieve your password (for first-time users), follow the steps outlined in this article about Logging in to the Avolin Support Portal.
If you forgot your login credentials, you need to follow the steps provided in this article about resetting your password.
After logging into the Support Portal, you will first see the support landing page, where you can select and read articles for each product.
Searching and Exploring the Knowledge Base
Each product has its landing page, where you can search or explore the Avolin Knowledge Base for answers to the most frequently asked questions. The Avolin Knowledge Base is a repository of support articles that provide documented solutions to known issues.
We highly recommend that you explore our Knowledge Base before you submit a ticket. Reading support articles is the quickest and most accessible way of finding solutions to problems you may encounter.
Submitting a Request
If you are unable to find a solution from the support articles, you can create a ticket and send it to the Avolin Support Team. For an agent to further assist you with your concerns, follow the steps in submitting a request.
Contacting Support via Phone
If you immediately need assistance (i.e., urgent organization-wide issues), you can directly contact Avolin Phone Support and reach an agent from the Phone Support List by following the steps provided in this article about Contacting Support via Phone.
Navigating the Support Portal Dashboard
To check your ticket status, view pending tickets, or go through tickets where you are copied, check the My Dashboard page. For more information, read Navigating the Support Portal Dashboard.
Product Downloads and Documentation
To download Avolin products and manuals/guides you need, follow the steps provided in this article about downloading Avolin products and manuals.
Classifying Types of Ticket Status
For more information on the Avolin ticket life cycle, read this article about Types of Ticket Status, which describes the changes in your ticket, from the moment you send a request until it gets resolved.