Potential customers, which are referred to as new leads, may request the Sales department to contact them or ask for the Sales Team contact details. This article provides information on how to handle tickets from potential customers who are looking for a CRM platform for their organization and may be interested in purchasing Pivotal.
If a new lead reaches out to Support, direct them to the Avolin contact us form. If the new lead calls in, you can also offer to fill in this form for them.
Filling in this form takes the new lead through the marketing queue. This is done for tracking purposes. The process allows the lead to opt-in to the marketing communications from Avolin. Once the form is filled in, the Sales Team is notified, and one of the Sales agents responds to the lead.
If the new lead does not prefer to fill in the form, they can email firstname.lastname@example.org, and the Sales Team responds to them via the same channel.