Users are neither able to add a Purchase Order (PO) nor delete it from the queue due to a corrupted voucher. The following screenshot is an example of a corrupted voucher.
The voucher 486783 in the example appears to have become corrupted as seen below:
The system seems to be hung at this point.
This article analyzes the root cause for this voucher getting corrupted and provides a solution to process it further.
- The voucher was locked and therefore, could not be processed.
- After removing the lock and submitting for approval, the PO could not be assigned due to an error: The voucher was saved incomplete.
- Reject the voucher.
- Delete and re-process.