You may observe the following error when trying to upload an XML file via Genex in Voucher:
<<Error in parsing XML file [XML file path and name]. See
Press ENTER to continue or PF16 to abort
This article explains why this error occurs and provides the steps to resolve it.
This error occurs when there is a non-ASCII character in the affected file, which causes the XML parser to fail. You will therefore need to remove any existing non-ASCII characters from the XML files, and substitute them with an ASCII alternative.
The following steps provide a way to identify the offending characters:
- Open the problematic XML file using the free notepad++ editor.
- On the top bar menu, select Search > Find characters in range...
- Select Non-ASCII Characters (128-255) and click on Find to cycle through all non-ASCII characters.
- Substitute non-ASCII characters with an ASCII alternative; for example, you can substitute single quotation marks
’with regular apostrophes
- Save the file.
After removing all non-ASCII characters, you should be able to upload the file without receiving the error.